Shipping and Returns

Shipping

  • In Stock items will be shipped in 3-5 days.
  • T-Shirts that are not in stock are custom printed to order every three weeks. Please allow 3 to 6 weeks for delivery if your shirt is not in stock.
  • Orders will be shipped via USPS.
  • Shipping and handling charges are $5.00 per item unless otherwise noted.
  • We are no longer doing hand deliveries.
  • There will be a small amount of in stock items available for sale at NQTA’s partner store at Lynrose Farm

Returns

If you are looking to return or exchange your clothing orders for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have no visible signs of wear or use
  • Lynrose Farm Products, Memberships and donations are nonrefundable.

To initiate a return or exchange, please complete the following steps:

  1. Email us at orders@nqta.org with your name, order number and item code that you wish to return or exchange.
  2. If you item was hand delivered, we will call or email to make arrangements to pick it up.
  3. If you received your item by mail you will be responsible for the return shipping charges unless return is due to an error on our part. Please return by mail to: ‚ÄčOrange Innovation Center ATTN NQTA – 131 West Main St, Room 305 – Orange, MA 01364
  4. Once we receive your item, we will send your exchange or process your refund.
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